Campus Cloud Services Redefines Support Desk Excellence for Postsecondary Education
Drawing on more than three decades of experience supporting information technology in the postsecondary education segment, the Campus Cloud Services (CCS) management team is redefining what schools should expect from Student Information System (SIS) support desk services. With roots in the early 1990s, CCS leadership brings deep institutional knowledge of academic operations, compliance, and technology adoption to every client engagement.
Since 2007, the author of this release has been meeting directly with postsecondary institutions, engaging with hundreds—if not over a thousand—schools evaluating or migrating from existing Student Information Systems. In those conversations, a consistent question is asked: What is the single biggest pain point you want to improve by changing systems? The answers are remarkably consistent—reporting is cited most often, followed closely by support services.
Too often, institutions describe support experiences hindered by language barriers, time zone challenges, and cultural disconnects. A frequent frustration voiced by school administrators is the feeling that they are “teaching the support desk how to spell school,” rather than receiving knowledgeable, proactive assistance from experts who understand the realities of postsecondary operations.
Campus Cloud Services approaches support differently—by design.
The first consideration institutions make when evaluating an SIS is user interface usability. A truly intuitive UI empowers the most knowledgeable staff members to explore data, run “what-if” scenarios, and answer questions independently—without opening a support ticket. The second critical consideration is how easily users can filter and access a robust reporting library, since the majority of help desk requests stem from staff seeking actionable intelligence from system data.
The Campus Cloud SIS was built to address both challenges head-on.
With a highly intuitive, role-based user interface, CCS enables staff to navigate, analyze, and configure data naturally within their daily workflows. The platform includes hundreds of standard reports supporting state, accreditation, compliance, and Title IV requirements. An easily filterable selection table allows users to dynamically explore and test data assumptions in real time—dramatically reducing reliance on support.
The results speak for themselves.
Across CCS’s supported client base, receiving even two help desk tickets in a single day is considered unusually high. When tickets are submitted, the vast majority are resolved by the next morning—often sooner—by a support team that understands postsecondary education, compliance, and institutional operations
“Our philosophy is simple,” said a Campus Cloud Services spokesperson. “The best support desk experience is one you rarely need to call—because the system empowers your staff to get answers on their own.”
By combining an intuitive user experience, comprehensive reporting, and deeply knowledgeable support professionals, Campus Cloud Services is setting a new standard for SIS support in postsecondary education.
Paul Rutledge, Director Sales and Marketing with Campus Cloud Services
(717) 314-8338
linkedin.com/in/paulrutledge
